FAQs

💌 How can I contact Beauty & Beyond?
Got questions, concerns, or just want to say hi? Slide into our inbox at beautyforbeyond@gmail.com. Our lovely customer service team is here to sprinkle solutions and sparkle your way. ✨

🌎 Do you ship worldwide?
Yes, beauty knows no borders! We ship to glam lovers all around the globe. 💖

📦 Where do you ship from?
All your fabulous finds are shipped from our warehouse in Hong Kong.

🔄 Can I change or cancel my order?
We move fast—like mascara-before-coffee fast. 🏃♀️ So if you need to make changes or cancel, please email us within 12 hours of placing your order. After that, we’ve already sent your goodies on their way. But don’t worry—you can still return your order for a full refund after you receive it.

💳 What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal—because checkout should be as smooth as your highlighter.

⏱️ When will my order be processed?
We process orders Monday to Friday (no weekend glam sessions here—yet 😉). Orders are handled within 1–3 business days, and shipped out the next business day. Expect slight delays during holidays or big sales—we promise it’s worth the wait!

📬 How long will it take to receive my order?
Due to high demand (we see you, beauty fam!), orders may take 2–4 weeks to arrive. Think of it as a surprise gift from your future self. 🎁

⏳ What if I don't receive my order?
If your order hasn’t arrived within 30 days after shipping, you're eligible for a full refund—no stress, just send us an email.

💸 Will I be charged with customs and taxes?
Prices on our site are tax-free in USD. However, your local customs office might add duties, taxes, or handling fees when your order arrives. These are your responsibility and vary by country, so we recommend checking with your local customs office for the deets.

🔁 How do I return an item?
Easy! Just email us at beautyforbeyond@gmail.com and we’ll guide you through the return process—no awkward questions asked.

😬 What if the items I received are defective, incorrect, or damaged?
Oh no! That’s not the kind of surprise we like. Please send us an email with your order number and photos of the issue. We’ll fix it up ASAP and make it right. 💪

💳 When will I receive my refund?
Refunds are processed to your original payment method within 7–10 business days of receiving your return or cancellation. Still waiting? Give your bank or card provider a quick ring—it might take a little time to show up in your account.